Frequently Asked Questions about FrontAccounting software
Common
I'm trying to enter an invoice and I get an error message: The entered date is not in fiscal year. What shall I do?
There are 2 solutions to this problem:
- Change current fiscal year in Setup -> Company setup;
- In Setup -> Access Setup you can set an entry Allow entry on non-closed Fiscal years for an appropriate role.
I can't delete an account although I don't see any transactions. Why?
If there are no transactions on a specific account it should be possible to delete it. However if there was a transaction on this account that was later voided, the account can't be deleted anymore. Please deactivate it (change Account status to Inactive).
I'm entering a few items on a sales invoice and when I change a customer in the document header all prices are reset to zero. Why is that?
Program tries to retrieve prices from currently selected Price List. The reason of the above behavior may result from the situation that price list for specific customer were not set.
I've entered an invoice and can't find it in "Customer Allocation Inquiry". Why?
For invoices with Payment=Cash allocation is automatically generated by the program. Use show settled option in Customer Allocation Inquiry.
How can I change bank account on an Invoice?
Go to Banking and General Ledger -> Bank Accounts. Default bank account is printed on an invoice.
How can I change allocation to an invoice?
In Sales module go to Allocate Customer Payments or Credit Notes. Click on Show Settled Items and use an icon Allocate on right hand side. Previously allocated documents are usually marked with green color (depends on theme used).
When entering an invoice I get an error message: The entered reference is already in use. I entered a different document number, but next time the program still propose the same reference number that is wrong. What shall I do?
Please set right document number in Setup -> Forms Setup. Enter Next reference for an appropriate document type and click Update
Maintenance
Why when looking in Customers menu item all tabs are inactive?
Please select a customer from a drop-down list. Tabs are inactive if New Customer is selected.
In Customer branches data in the form below do not reflect data of customer selected from the drop-down list. Why?
Please click on edit icon to see actual customer data. The form below is used to add a new branch.
Can I see an item code together with item name on the drop-down list?
Yes. This can be easily set in Preferences -> Show Item Codes
I want my sales invoice to be submitted in different currency. How can I do that and how this is reflected in my GL accounts?
Choose the currency in your customer entry. This currency will be used in sales invoices submitted to this customer. Set Exchange Rates in Banking and General Ledger module. The sales invoice is stored in the system in currency set for the customer. The posting is generated for this invoice in home currency using Exchange Rate for the invoice date. If such Exchange Rate does not exist, the program looks for nearest Exchange Rate, older than invoice date.